• Customer Support:
  • commr.coimbatore@tn.gov.in

FAQ

Generally, we take about 24 hours to solve an issue. However, in certain cases, especially those involving coordination between various departments, it might take longer. Please bear with us, we are doing our best to help you.
There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

Yes, you can re-open a past complaint. All complaints are registered under the phone number that you gave at the time of registering the complaint. Click the link below to go to the New Grievance page.  

There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

All complaints are registered under the phone number that you gave at the time of registering the complaint. Enter that phone number on the Complaints page and click “Submit”. The system will display all pending complaints made under the given phone number.
Call the general phone number   +91-422-2302323 and a Customer Service Representative will help you contact the right officer.
Alternatively, you may refer to the following page to find out the concerned officer for your ward and his contact number.

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

On the Home page of the ICTS website and on every page on the website, at the very bottom, you can find the link “Feedback”. Click that and the system will display the Feedback page. You can make your comments there.
As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

Currently, other than the website, you may also make complaints via:
As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

At present, we have a total of over one hundred categories of complaints which come under the purview of 7 departments. Please check the table below to see the list of complaints under each department.

SNo
Department Name
Complaint Category
1
Accounts
Pension,Family Pension,DCRG Commutation Santioned Details
2
Education
Appointment and Postings
3
eGovernance
Online Payment/Receipt
4
Web site issues
5
Election
Election Regards
6
VoterID Card
7
Engineering - Water Supply
Drinking water contamination
8
Drinking water supply
9
Water Charge
10
Water Connection
11
Water Supply Leakage Repairs
12
Engineering -Town Planning
Building Application
13
Building plan Renewal
14
Building Planning Permission
15
Building Plans Verification
16
Bus Shelter
17
Delimitation
18
Encroachment
19
Hoarding Removal
20
Petty Shop
21
Reserve Site
22
Survey
23
Town Planning - Others
24
Unauthorised Construction
25
Engineering -WORKS/ Sewage/ Street lights
Basic Amenities Petitions
26
Borewell and Well Watersupply
27
Buliding Debris
28
Burial Ground and Electrical Crematorium Maintenance
29
Bus Stand Maintenance
30
Culvert
31
Desiliting of Drain/Canal
32
Engineering Works - Others
33
Flood Management
34
Foot Path
35
Maintenance/Repairs Of Roads
36
Park Maintenance
37
Speed Breaker
38
Storm Water Drain Construction
39
Street Light
40
Toilet Maintenance
41
UGD connection and Maintainence
42
General
Appointments and Postings – Compassionate Appointments
43
Complaints on Official/Staff
44
Staff - Others
45
Staff - Promotion request
46
Staff - Senoirity
47
Staff - Transfer request
48
JNNURM
Solid Waste Management
49
Public Health Sanitation
Birth and Death
50
D and O Trade Details
51
Dr.Muthulakshmi Reddy Maternity Benefit Scheme
52
Drain
53
Garbage
54
Health Department - Others
55
Mosquito minace
56
Revenue
Name Correction
57
Name Transfer
58
New Assessments
59
Parking Charges
60
Pay and Use Toilet
61
Professional Tax
62
Property Tax
63
Revenue - Others
64
Vacant Land Tax
65
Water Tax
66
Zoo
Animal nuisance
67
Stray Dog Nuisance

Ask your question

Would you like to ask your doubts about our services and others? Just post your questions below we will answered
your questions as soon as possible