• Customer Support:
  • commr.coimbatore@tn.gov.in

FAQ

Generally, we take about 24 hours to solve an issue. However, in certain cases, especially those involving coordination between various departments, it might take longer. Please bear with us, we are doing our best to help you.
There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

Yes, you can re-open a past complaint. All complaints are registered under the phone number that you gave at the time of registering the complaint. Click the link below to go to the New Grievance page.  

There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

All complaints are registered under the phone number that you gave at the time of registering the complaint. Enter that phone number on the Complaints page and click “Submit”. The system will display all pending complaints made under the given phone number.
Call the general phone number   +91-422-2302323 and a Customer Service Representative will help you contact the right officer.
Alternatively, you may refer to the following page to find out the concerned officer for your ward and his contact number.

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

On the Home page of the ICTS website and on every page on the website, at the very bottom, you can find the link “Feedback”. Click that and the system will display the Feedback page. You can make your comments there.
As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

Currently, other than the website, you may also make complaints via:
As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

At present, we have a total of over one hundred categories of complaints which come under the purview of 7 departments. Please check the table below to see the list of complaints under each department.

SNo
Department Name
Complaint Category
1
Accounts
Pension,Family Pension,DCRG Commutation Santioned Details
2
Department Test
Complaint-1
3
Complaint-2
4
Education
Appointment and Postings
5
eGovernance
Online Payment/Receipt
6
Web site issues
7
Election
Election Regards
8
VoterID Card
9
Engineering - Water Supply
Drinking water contamination
10
Drinking water supply
11
Water Charge
12
Water Connection
13
Water Supply Leakage Repairs
14
Engineering -Town Planning
Building Application
15
Building plan Renewal
16
Building Planning Permission
17
Building Plans Verification
18
Bus Shelter
19
Delimitation
20
Encroachment
21
Hoarding Removal
22
Others
23
Petty Shop
24
Reserve Site
25
Survey
26
Unauthorised Construction
27
Engineering -WORKS/ Sewage/ Street lights
Basic Amenities Petitions
28
Borewell and Well Watersupply
29
Buliding Debris
30
Burial Ground and Electrical Crematorium Maintenance
31
Bus Stand Maintenance
32
Culvert
33
Desiliting of Drain/Canal
34
Flood Management
35
Foot Path
36
Maintenance/Repairs Of Roads
37
Others
38
Park Maintenance
39
Speed Breaker
40
Storm Water Drain Construction
41
Street Light
42
Toilet Maintenance
43
UGD connection and Maintainence
44
General
Appointments and Postings – Compassionate Appointments
45
Complaints on Official/Staff
46
Staff - Others
47
Staff - Promotion request
48
Staff - Senoirity
49
Staff - Transfer request
50
JNNURM
Solid Waste Management
51
Public Health Sanitation
Birth and Death
52
D and O Trade Details
53
Dr.Muthulakshmi Reddy Maternity Benefit Scheme
54
Drain
55
Garbage
56
Mosquito minace
57
Others
58
Revenue
Name Correction
59
Name Transfer
60
New Assessments
61
Others
62
Parking Charges
63
Pay and Use Toilet
64
Professional Tax
65
Property Tax
66
Vacant Land Tax
67
Water Tax
68
Zoo
Animal nuisance
69
Stray Dog Nuisance

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