• Customer Support:
  • commr.coimbatore@tn.gov.in

FAQ

Generally, we take about 24 hours to solve an issue. However, in certain cases, especially those involving coordination between various departments, it might take longer. Please bear with us, we are doing our best to help you.
There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

Yes, you can re-open a past complaint. All complaints are registered under the phone number that you gave at the time of registering the complaint. Click the link below to go to the New Grievance page.  

There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

All complaints are registered under the phone number that you gave at the time of registering the complaint. Enter that phone number on the Complaints page and click “Submit”. The system will display all pending complaints made under the given phone number.
Call the general phone number   +91-422-2302323 and a Customer Service Representative will help you contact the right officer.
Alternatively, you may refer to the following page to find out the concerned officer for your ward and his contact number.

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

On the Home page of the ICTS website and on every page on the website, at the very bottom, you can find the link “Feedback”. Click that and the system will display the Feedback page. You can make your comments there.
As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

Currently, other than the website, you may also make complaints via:
As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

At present, we have a total of over one hundred categories of complaints which come under the purview of 7 departments. Please check the table below to see the list of complaints under each department.

SNo
Department Name
Complaint Category
1
Accounts
Pension,Family Pension,DCRG Commutation Santioned Details
2
Court Cases
Court Case - Zone Wise
3
Court Cases - Head Quarter
4
Education
Appointment and Postings
5
Education (Establishments) - Higher Secondary
6
Education (Establishments) Elementary
7
Education (Establishments) Middle
8
eGovernance
Online Payment/Receipt
9
Web site issues
10
Election
Election Regards
11
VoterID Card
12
Engineering - Water Supply
Drinking water contamination
13
Drinking water supply
14
Water Charge
15
Water Connection
16
Water Supply Leakage Repairs
17
Engineering -Town Planning
Building Application
18
Building plan Renewal
19
Building Planning Permission
20
Building Plans Verification
21
Bus Shelter
22
Delimitation
23
Encroachment
24
Hoarding Removal
25
Petty Shop
26
Reserve Site
27
Survey
28
Town Planning - Others
29
Unauthorised Construction
30
Engineering -WORKS/ Sewage/ Street lights
-------
31
Basic Amenities Petitions
32
Borewell and Well Water Supply
33
Buliding Debris
34
Burial Ground and Electrical Crematorium Maintenance
35
Bus Stand Maintenance
36
Culvert
37
Desiliting of Drain/Canal
38
Engineering Works - Others
39
Flood Management
40
Foot Path
41
Lake - Works
42
Maintenance/Repairs Of Roads
43
Park Maintenance
44
Speed Breaker
45
Storm Water Drain Construction
46
Street Light
47
Toilet Maintenance
48
UGD connection and Maintenance
49
General
Appointments and Postings – Compassionate Appointments
50
Appointments and Postings – Compassionate Appointments-Zone
51
Complaints on Official/Staff
52
Complaints on Official/Staff-Zone
53
Staff - Others
54
Staff - Others -Zone
55
Staff - Promotion request
56
Staff - Promotion request-Zone
57
Staff - Seniority - Zone
58
Staff - Senoirity
59
Staff - Transfer request
60
Staff - Transfer request -Zone
61
Public Health Sanitation
Birth and Death
62
Compost Yard Related Issues
63
D and O Trade Details
64
Dr.Muthulakshmi Reddy Maternity Benefit Scheme
65
Drain
66
Garbage
67
Health Department - Others
68
Lake - Sanitation
69
Mosquito minace
70
Park - Sanitation
71
Solid Waste Management
72
Toilet - Sanitation
73
Revenue
Name Correction
74
Name Transfer
75
New Assessments
76
Parking Charges
77
Pay and Use Toilet
78
Professional Tax
79
Property Tax
80
Revenue - Others
81
Vacant Land Tax
82
Water Tax
83
Smart City
Smart City Related
84
Zoo
Animal nuisance
85
Stray Dog Nuisance

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