• Customer Support:
  • commr.coimbatore@tn.gov.in

FAQ

Generally, we take about 24 hours to solve an issue. However, in certain cases, especially those involving coordination between various departments, it might take longer. Please bear with us, we are doing our best to help you.
There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

Yes, you can re-open a past complaint. All complaints are registered under the phone number that you gave at the time of registering the complaint. Click the link below to go to the New Grievance page.  

There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

All complaints are registered under the phone number that you gave at the time of registering the complaint. Enter that phone number on the Complaints page and click “Submit”. The system will display all pending complaints made under the given phone number.
Call the general phone number   +91-422-2302323 and a Customer Service Representative will help you contact the right officer.
Alternatively, you may refer to the following page to find out the concerned officer for your ward and his contact number.

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

On the Home page of the ICTS website and on every page on the website, at the very bottom, you can find the link “Feedback”. Click that and the system will display the Feedback page. You can make your comments there.
As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

Currently, other than the website, you may also make complaints via:
As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

At present, we have a total of over one hundred categories of complaints which come under the purview of 7 departments. Please check the table below to see the list of complaints under each department.

SNo
Department Name
Complaint Category
1
Accounts
Pension,Family Pension,DCRG Commutation Santioned Details
2
Court Cases
Court Case - Zone Wise
3
Court Cases - Head Quarter
4
Education
Appointment and Postings
5
Education (Establishments) - Higher Secondary
6
Education (Establishments) Elementary
7
Education (Establishments) Middle
8
eGovernance
Online Payment/Receipt
9
Web site issues
10
Election
Election Regards
11
VoterID Card
12
Engineering - Water Supply
Drinking water contamination
13
Drinking water supply
14
Water Charge
15
Water Connection
16
Water Supply Leakage Repairs
17
Engineering -Town Planning
Building Application
18
Building plan Renewal
19
Building Planning Permission
20
Building Plans Verification
21
Bus Shelter
22
Delimitation
23
Encroachment
24
Hoarding Removal
25
Petty Shop
26
Reserve Site
27
Survey
28
Town Planning - Others
29
Unauthorised Construction
30
Engineering -WORKS/ Sewage/ Street lights
Basic Amenities Petitions
31
Borewell and Well Water Supply
32
Buliding Debris
33
Burial Ground and Electrical Crematorium Maintenance
34
Bus Stand Maintenance
35
Culvert
36
Desiliting of Drain/Canal
37
Engineering Works - Others
38
Flood Management
39
Foot Path
40
Lake - Works
41
Maintenance/Repairs Of Roads
42
Park Maintenance
43
Speed Breaker
44
Storm Water Drain Construction
45
Street Light
46
Toilet Maintenance
47
UGD connection and Maintenance
48
General
Appointments and Postings – Compassionate Appointments
49
Appointments and Postings – Compassionate Appointments-Zone
50
Complaints on Official/Staff
51
Complaints on Official/Staff-Zone
52
Staff - Others
53
Staff - Others -Zone
54
Staff - Promotion request
55
Staff - Promotion request-Zone
56
Staff - Seniority - Zone
57
Staff - Senoirity
58
Staff - Transfer request
59
Staff - Transfer request -Zone
60
Public Health Sanitation
Birth and Death
61
Compost Yard Related Issues
62
D and O Trade Details
63
Dr.Muthulakshmi Reddy Maternity Benefit Scheme
64
Drain
65
Garbage
66
Health Department - Others
67
Lake - Sanitation
68
Mosquito minace
69
Park - Sanitation
70
Solid Waste Management
71
Toilet - Sanitation
72
Revenue
Name Correction
73
Name Transfer
74
New Assessments
75
Parking Charges
76
Pay and Use Toilet
77
Professional Tax
78
Property Tax
79
Revenue - Others
80
Vacant Land Tax
81
Water Tax
82
Smart City
Smart City Related
83
Zoo
Animal nuisance
84
Stray Dog Nuisance

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