• Customer Support:
  • commr.coimbatore@tn.gov.in

FAQ

Generally, we take about 24 hours to solve an issue. However, in certain cases, especially those involving coordination between various departments, it might take longer. Please bear with us, we are doing our best to help you.
There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

Yes, you can re-open a past complaint. All complaints are registered under the phone number that you gave at the time of registering the complaint. Click the link below to go to the New Grievance page.  

There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

All complaints are registered under the phone number that you gave at the time of registering the complaint. Enter that phone number on the Complaints page and click “Submit”. The system will display all pending complaints made under the given phone number.
Call the general phone number   +91-422-2302323 and a Customer Service Representative will help you contact the right officer.
Alternatively, you may refer to the following page to find out the concerned officer for your ward and his contact number.

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

On the Home page of the ICTS website and on every page on the website, at the very bottom, you can find the link “Feedback”. Click that and the system will display the Feedback page. You can make your comments there.
As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

Currently, other than the website, you may also make complaints via:
As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

At present, we have a total of over one hundred categories of complaints which come under the purview of 7 departments. Please check the table below to see the list of complaints under each department.

SNo
Department Name
Complaint Category
1
Accounts
Pension,Family Pension,DCRG Commutation Santioned Details
2
Court Cases
Court Case - Zone Wise
3
Court Cases - Head Quarter
4
Education
Appointment and Postings
5
Education (Establishments) - Higher Secondary
6
Education (Establishments) Elementary
7
Education (Establishments) Middle
8
eGovernance
Online Payment/Receipt
9
Web site issues
10
Election
Election Regards
11
VoterID Card
12
Engineering - Water Supply
Drinking water supply
13
Water Charge
14
Water Connection
15
Water Supply Leakage Repairs
16
Engineering -Town Planning
Building Application
17
Building plan Renewal
18
Building Planning Permission
19
Building Plans Verification
20
Bus Shelter
21
Delimitation
22
Encroachment
23
Hoarding Removal
24
Petty Shop
25
Reserve Site
26
Survey
27
Town Planning - Others
28
Unauthorised Construction
29
Engineering -WORKS/ Sewage/ Street lights
Basic Amenities Petitions
30
Borewell and Well Water Supply
31
Buliding Debris
32
Burial Ground and Electrical Crematorium Maintenance
33
Bus Stand Maintenance
34
Culvert
35
Desiliting of Drain/Canal
36
Drinking water contamination
37
Engineering Works - Others
38
Flood Management
39
Foot Path
40
Lake - Works
41
Maintenance/Repairs Of Roads
42
Park Maintenance
43
Speed Breaker
44
Storm Water Drain Construction
45
Street Light
46
Toilet Maintenance
47
UGD connection and Maintenance
48
General
Appointments and Postings – Compassionate Appointments
49
Complaints on Official/Staff
50
Staff - Others
51
Staff - Promotion request
52
Staff - Senoirity
53
Staff - Transfer request
54
Public Health Sanitation
Birth and Death
55
Compost Yard Related Issues
56
D and O Trade Details
57
Dr.Muthulakshmi Reddy Maternity Benefit Scheme
58
Drain
59
Garbage
60
Health Department - Others
61
Lake - Sanitation
62
Mosquito minace
63
Park - Sanitation
64
Solid Waste Management
65
Toilet - Sanitation
66
Revenue
Name Correction
67
Name Transfer
68
New Assessments
69
Parking Charges
70
Pay and Use Toilet
71
Professional Tax
72
Property Tax
73
Revenue - Others
74
Vacant Land Tax
75
Water Tax
76
Smart City
Smart City Related
77
Zoo
Animal nuisance
78
Stray Dog Nuisance

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